Quote:
Originally Posted by weatherman  So, if a customer uses a cymbal for anything more than playing it in order to hear the sounds it makes, the cymbal must be considered 'used'. If returned, a careful inspection must be done to determine it's condition. It must be cleaned thoroughly. If the cymbal was played lightly (as a customer may do at GuitarCenter, Drum Pad or a music store), I don't have a problem re-stocking it as new. But, if it was heavily used for a gig, I would have to reduce the price by some amount and advertise that cymbal as 'demo'. Since the merchandise is really out of my control once it ships, I have to make certain agreements with the customer. First, the customer and I must make a reasonable agreement about the condition of returned cymbals. We must agree about several things, money not the least of these. It is up to me to determine if the customer is able to respect and carry-through these agreements. So, yes, I hear what you say. |
This smacks of Ned Flanders validating parking without a purchase!
Yes, your terms of use should DEFINITELY include a "you break it, you buy it" kind of stipulation, or else what's to stop someone from getting a cymbal from you, using it for a short studio session, and then sending it back free of charge? You have to have their credit card numbers on file, kind of like a hotel would for room/damage charges. This, in turn, is going to raise some privacy issues.
In addition, you'd be submarining your business model by allowing them to do something like that without a "paying in full" stipulation. YOU still have to get them new from the manufacturer, and if you can't sell them at "new" prices, your business will go under before you've hardly even started.
"Try before you buy" is a great thing, as I myself would never buy a cymbal without hitting it first! But, you have to limit your generosity, as there are people out there that would take advantage of it.